NatWest have rolled out their new Broker Portal to all NatWest registered mortgage brokers, making it easier for them to submit and track new business applications. The Broker Portal has a new streamlined, easy to use design, it features less questions, saving intermediaries time and is also integrated with their internal systems increasing speed to offer for a broker’s customers. There are further new features which have been added based on broker feedback, such as a DiP certificate and an improved Case Tracking functionality, which makes it even easier for brokers to work with NatWest. Dedicated guidance webpage NatWest have created a dedicated webpage if brokers need support and have also set up a specific broker helpline on 0345 905 0002 (Relay UK 1800 0345 905 0002) for any portal related queries. The webpage provides various useful walkthrough videos and FAQ’s. The videos can help brokers with various important aspects of the new portal including; applicant details, income and expenditure, borrowing requirements and how to review and submit applications. Utilising the new portal Since unveiling the new portal to brokers NatWest have issued a range of updates and communications letting them know what to do with their cases submitted on the old system. To update further, brokers will now no longer be able to submit any applications on the old Broker Portal, and it’s important to note that they’ll need to ensure that the following actions are completed as soon as possible, due to NatWest’s old portal being removed: • Ensure they’ve stored all required Mortgage Illustrations. • Upload outstanding documentation for submitted cases. As Paradigm brokers, you’ve got access to our new Broker Portal, so please utilise this link for all your new applications to NatWest. “Working with brokers to support a better user experience” NatWest National Account Manager Luke Christodoulides says “NatWest are really proud to launch our new Broker Portal. We’ve worked with brokers to make sure the technology truly supports a better user experience, and this investment will ultimately support a more seamless customer experience. There is lots of support for brokers if they need it and we’ve got smooth transitional arrangements in place for cases placed on the old system too. We look forward to brokers using the new Broker Portal and their feedback so we can continue to make it easier and support them and their customers with mortgages.” NatWest launches new Broker Portal 20 WINTER MORTGAGE NEWSLETTER
RkJQdWJsaXNoZXIy NzAxMDUz