18 SPRING PROTECT NEWSLETTER have taken orders to buy and sell shares, made alterations to insurance policies, provided new business call centre support to financial advisers, and advised clients on pension switches and transfers. Matthew has been at Paradigm for over fourteen years and helps firms with technical queries. He has been a valuable asset to the policy team particularly with his pension knowledge. Matthew is involved in updating the Compliance manual, issuing Regulatory guides as well as providing technical knowledge. Matthew’s claim to fame is meeting the former French President, François Mitterrand. Although, Matthew was ten at the time and had no idea who he was! Sharon Ardern Consultancy Manager Sharon has 31 years industry experience starting as a cashier then moving into mortgages. Her roles have included being a tied adviser then moving across to the IFA sector carrying out a variety of roles including Paraplanner, Adviser, and Office Manager. More recently, she spent the last 10 years working within SJP Practices as an Operations Director before moving to Paradigm. She has just completed her first anniversary with Paradigm! Sharon works very closely with our firms to offer practical support and guidance by helping to identify the specific areas where assistance is needed. She brings the firm’s perspective to Policy as she manages our file review and consultancy team. Sharon is currently one exam away from Chartered and Fellow with the CII and also holds The Institute of Leadership & Management qualifications. Sharon’s fun fact is her dad used to play football with George Best before he became fully professional! Stuart has been involved in financial services for over twenty five years, having begun his career as an administrator. He’s worked mainly for small IFA practises in a variety of roles including Paraplanner and Adviser. Stuart joined Paradigm as a Technical Helpdesk Consultant in 2012 and then later became the Technical Helpdesk Manager. As well as Helpdesk Manager, Stuart is a pension transfer specialist as well as assisting firms with Direct Authorisation and Variation of Permission applications to the Regulator. Stuart brings his all round technical knowledge, pension knowledge and authorisations experience to the Policy team and is involved in the Policy team meetings as well as writing or advising on our more technical compliance updates. A funny story about Stuart is at the age of 11 he won a form prize in his first year at grammar school and his mother bought a new hat to celebrate!! Stuart said the only other time he gave her cause to buy a hat was his wedding day! We hope you enjoyed this little introduction to the team! Our Regulatory Policy team provide the information you receive through a range of Paradigm Consulting's support, including the compliance manual, compliance updates, technical updates, Target articles, Hot Topics, Technical guides and workshops. If you are not yet subscribing to Paradigm Consulting's services, please get in touch with your Relationship Manager to find out more. Alternatively, you can request a callback here. Stuart Shelton Helpdesk Manager
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