do you make sure you recognise and respond to their needs and preferences? Consider: ◊ Awareness training for colleagues. ◊ Using research and insight to improve understanding of barriers and potential harms. ◊ Using lived experience experts particularly when developing, changing or withdrawing processes, products and services. For Colleagues, Customers and Culture • One size doesn’t fit all: What works for one person may not work for another— but starting the conversation is key • Supportive practices: Could you build a library of interventions that support both customers and colleagues? • Specialist training: Just as you train for debt support or later life needs, could you train specialist brokers to support neurodivergent customers? • Build knowledge and understanding: in order to create an inclusive environment you need to be prepared to listen, to learn and to think differently. Being curious and listening to others are key components of neuroinclusion. 11 SUMMER PROTECT NEWSLETTER The Opportunity Many of the adjustments that are made to support neurodivergent people benefit everyone for example, clearer communication or allowing more time. The impact of embedding neuroinclusion is beneficial for customers, colleagues and companies alike: • Greater loyalty from customers who feel seen and supported. • Stronger engagement from colleagues who feel valued and understood. • A diverse workplace which challenges stereotypical norms and helps to ensure products and services are truly inclusive. • A culture which embraces, understands and champions neurodiversity.
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