CONSUMER DUTY NEWSLETTER

4 An introduction to Consumer Duty Bob Hunt . 6 Consumer Duty: What lies in store? Richard Howes. 8 Preparing your plan... Graeme Stewart. . 10 Consumer Duty: A Protection Charter? How the new rules will impact the Protection Market Mike Allison. . 12 Hints & Tips for your Consumer Duty implementation plan Christine Newell 14 Fact Checking: File Reviews in the new “Consumer Duty” world Kate Pomfret CONTENTS CONTENTS